Introducing AI visit recaps — your pet update, written for you

When pet parents ask "how was my dog?", they deserve a real answer — not a single photo and a thumbs-up emoji.

For the last 18 months, TOOF sitters have been writing visit notes manually. These ranged from incredibly detailed ("Biscuit seemed a little tired today — we kept the walk short and she perked up after her treat") to frustratingly sparse ("Good visit. Fed and walked."). The variance made it hard to set consistent quality standards and left some pet parents guessing.

We wanted to raise the floor without micromanaging sitters. So we built AI visit recaps.

How it works

After each visit completes and the sitter submits their notes, GPS data, and photos, our recap model generates a two-sentence summary automatically. Sitters review and approve it before it's sent — they can edit freely. If they love the draft, they approve with one tap.

The model was fine-tuned on thousands of anonymized TOOF visit notes from sitters who consistently received high ratings. It learned what parents care about: energy level, appetite, any unusual behavior, and a warm closing observation. Nothing clinical. Nothing boring.

What we got wrong in v1

Our first attempt generated recaps that sounded too corporate. "The canine displayed elevated energy levels and consumed the prescribed nutritional allocation." Nobody wants that.

We fixed this by adding a tone evaluation pass and rewriting the training examples with more natural, conversational language. We also added a 200-character minimum so recaps couldn't be gamed with a single-sentence approval.

The result

In the first 30 days after launch, parent satisfaction scores for post-visit communication jumped 22 points. Sitters reported that approving a good draft was actually faster than writing their own notes — which means they're doing it more consistently.

AI recaps are live for all TOOF sitters as of today. If you're a pet parent, look for the sparkle icon next to your next visit summary.